Main Job Purpose:

• Enhance the Queenswood visitor experience ensuring all visitors receive
  exceptional customer service before, during and after visits. Providing information relating to car parking; accessibility; events and trails.
• Maximise the income of our gift and charity shops, through sale of donated and new goods items. With focus on our key driver: Gift Aid donations.
• Promote the work of the Trust to volunteers, donors and customers alike.
• Support the Queenswood team and Charity Shop Managers with leading our volunteer teams, focussing on excellent customer service in all our shops.

(Please open the Job Description below)

Term: Permanent/Part-Time. 1 day a week (6.5hrs), with flexibility to cover additional hours most weeks
Reports to: Retail & Visitor Services Manager with support from Charity Shop Managers
Location: Main base - Queenswood Country Park & Arboretum Visitor Centre with support cover across our various Charity Shops in Herefordshire
Management Responsibility: Volunteers
Liaison with: Retail & Visitor Services Manager, Head of Commercial, General Public, Herefordshire Wildlife Trust Staff and Volunteers

Our Benefits

• Annual leave 33 days inclusive of 8 bank holidays increasing by one day per to a max of 38 days (pro rata for part-time staff)
• 5% Employer pension contributions
• Group Life Assurance  2 x salary
• Health Cash plan and wellbeing services with Westfield Health
• Sick Pay
• HWT workwear
• Training and development
• Free Parking onsite

 Commitment to Diversity and Inclusion  

We are committed to creating an inclusive workplace where everyone feels valued and respected. We actively encourage applications from individuals who are underrepresented in the conservation sector, including, but not limited to, people from minority ethnic backgrounds, women, LGBTQ+ individuals, disabled people, and those from socio-economically disadvantaged groups. If you require any reasonable adjustments during the recruitment process, please let us know. We use an anonymised shortlisting process which means that personal details such as name, age, gender, and other identifying information are removed from applications before they are reviewed. Our focus is on your skills, experience, and potential to succeed in the role.