Commercial Team
Commercial Manager - Max Smith
I joined the marvellous team at Queenswood Country Park and Bodenham Lake in 2022. With a background in both education and hospitality, I am passionate that everyone receives a warm welcome and that all visitors develop their love for nature and become nature’s defenders.
Whatever your purpose, visiting for a walk, a picnic, to experience the exotic trees within the arboretum or to wonder at the wildlife of Bodenham Lake, we hope you learn or experience something new each time you visit.
The Queenswood team of staff and volunteers are the experts within the woods. If you are planning a visit or a group trip, we would love to assist. We can provide a whole range of resource from a full guided experience to forest schools to trail guides and fact sheets.
Retail and Visitor Services Manager - Catherine Marshall
Catherine Marshall, Retail and Visitor Services Manager, Herefordshire Wildlife Trust
Catherine joins the team from September 2025. She says:
"I'm very excited to be joining the team as Retail and Visitor Services Manager. My background is a bit mixed but mostly in cinemas & Bristol Airport where I worked as Retail Operations Executive. I recently moved to Hereford with my partner who is from the area, I grew up mostly in South Wales and lived in London for 7 years too. A few fun facts about me - my hair colour changes regularly, I love live music, I'm part-Maltese and visit Malta a lot, I have a cat and a hamster and I get a little carried away at garden centres! There is no such thing as too many plants (indoor and outdoor)."
Visitor Experience Assistant - Patricia (Tricia) Dorée
“I previously worked for the Brecon Beacons National Park Authority as their Information Officer. Most of my working life has involved serving the public in some form, so when I learned of the volunteering opportunities at Queenswood’s shop and Visitor Centre, I jumped at the chance to re-join the environmental world in a visitor facing role. My voluntary role has since led to a part-time position working for the Queenswood partnership which I am truly loving.
It is a privilege to work at such a beautiful and special woodland site and meet so many people who share our love of nature and wildlife.”
Café Manager - Sophie Marriott
Café Team Leader - Lily Kay
Ledbury Shop Manager - Nicola David
Nicola David, Ledbury Shop Manager
Responsible for day-to-day management of the Ledbury shop.
My background is in charity administration but I decided a desk job was no longer for me and joined a chain of hospice shops in Sussex. After moving to Herefordshire in 2021 I started working at the Ledbury shop.
In my spare time I enjoy campervanning, long walks and am a keen bird watcher.